SMS & Email Marketing

Reach Customers Where They Actually Read

Texts get opened. Emails get read. We give you a single inbox to have real conversations with leads, plus broadcast campaigns and automated follow-ups that keep customers coming back.

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What is two-way SMS & email marketing?

Two-way SMS and email marketing lets your business have real back-and-forth conversations with leads and customers over text and email — all from one inbox. When someone texts your business number or replies to an email, you see it and respond, instead of messages getting lost across personal phones and inboxes.

On top of conversations, it includes broadcast campaigns — promos, announcements, and seasonal offers sent to your whole list at once — and automated follow-up sequences that nurture every new lead without you lifting a finger. It's the most direct, highest-open-rate way to stay in front of the customers you already have.

Our Process

How we set it up

We build a communication system your team can run from one place:

01

Unified two-way inbox

We set up a single inbox where text and email conversations live together, so no inquiry slips through the cracks and anyone on your team can respond.

02

List building & segmentation

We help you collect and organize your customer list so the right message reaches the right people — new leads, past customers, and VIPs.

03

Broadcast campaigns

We write and send promos, announcements, and offers to your list on a schedule that keeps you top of mind without becoming noise.

04

Automated follow-up sequences

We build sequences that text and email new leads automatically the moment they come in — responding instantly while interest is highest.

The Right Fit

Who this is for

SMS and email marketing is a fit if you:

Have a list of past customers you're not staying in touch with
Lose leads because nobody replies fast enough
Run promotions or seasonal offers worth announcing
Want repeat business without paying for an ad every time
FAQ

SMS & Email Marketing Questions, Answered

It means you can have real back-and-forth text conversations with leads and customers from your business number, all in one inbox. When someone texts you, you see it and reply — just like a normal conversation, but organized so nothing gets lost and anyone on your team can pick it up.
Yes. Broadcast campaigns let you send promos, announcements, and follow-ups to your entire list at once over text and email. This feature is included on Build the Machine and up. We help you write the messages and schedule them so you stay top of mind without overwhelming your customers.
Yes, when done correctly. We set up your messaging to follow consent and opt-out requirements, so you're texting customers who've agreed to hear from you and can easily opt out. Doing it the right way also keeps your messages from being flagged as spam, which protects your deliverability.
The newsletter is a planned monthly piece of content sent to your email list. Two-way SMS and email marketing is the broader communication system — real-time conversations, broadcast blasts, and automated follow-up. Many clients use both: the newsletter for steady value, broadcasts and automations for timely offers and fast lead response.
Not when it's written well. We craft sequences that sound like your business and respond fast while interest is high — which customers actually appreciate. The automation handles timing and consistency; the messages still read like they came from a real person who cares about the customer.
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